How to work the innovative lid and more
1. How to take the lid apart
A quick how-to so you can give it a good clean. The trick is to twist and NOT pull.
2. How to put it back together
Even quicker. Promise.
Help please?
Worry not. We have the fix for the most common lid hiccups.
Want to know more?
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Is the lid leakproof?
Yes - as long as the lid is twisted fully clockwise into the locked position, it’s completely sealed and leakproof. You can toss it in your bag with confidence.
Just make sure the silicone seal is fitted correctly after cleaning - leaks can occur if the parts aren’t reassembled properly. Refer to the Help please? video above.
How do I refill the cup?
Pour directly through the open 360° lid, or twist the lid off with two full turns to take the lid off.
How do I know if the lid is open or locked?
If the silver ring is visible, it’s open and ready to sip. If it’s fully hidden, the lid is locked.
Can I drink through the lid?
Yes — the 360° lid means you can sip from any side. No need to line it up or look for a hole.
Can I use it for cold or fizzy drinks?
Yes — it’s insulated for both hot and cold drinks. Just twist to open and sip as normal. However, we don’t recommend using it for fizzy drinks, as the pressure can affect the seal.
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