Clean in Three Easy Steps

1. Twist to unlock the lid

2. Push apart the top and bottom

3. Peel off the silicone seal

Pop all parts in the dishwasher to keep your lid fresh, clean, and ready for everyday use. Watch a video this page..

Your topl cup is perfect for coffee, tea, water, and other smooth, non-carbonated drinks.

It’s not suitable for fizzy drinks, thick liquids (like smoothies or soups), or anything sticky. These can affect the lid’s seal or flow.

Always allow hot drinks to cool below 70°C before locking the lid.

It is not safe to put your cup in the microwave or the freezer or boil your cup.

Yes — as long as the lid is twisted fully clockwise into the locked position, it’s completely sealed and leakproof. You can toss it in your bag with confidence.

Just make sure the silicone seal is fitted correctly after cleaning — leaks can occur if the parts aren’t reassembled properly.

Our cups are designed to be locked and sealed with liquids under 70°C (barista standard serving temp). As this is not a flask, it’s not advisable to fill the cup with liquids above 70°C and put it in your bag. If you prefer hot drinks, after filling, screw the lid on but leave it in the open position for a few moments to allow pressure to settle before locking.

Make sure the lid is fully twisted clockwise into the locked position. Leaks can also happen if the silicone seal isn’t fitted correctly after cleaning — double-check all parts are in place.

We will, upon your request, replace any incorrect or faulty product received, provided your request is accompanied by photographic documentation.

No material will be accepted, or replacements issued without prior approval to return such merchandise. 

Please submit a request and we will get in touch with you ASAP.

If you haven't received your email, we firstly recommend checking your junk folder as they sometimes get lost in there! 

They sometimes have a slight delay to arrive in your inbox, too. If you still cannot locate your Welcome email after 5 minutes since you signed up, please submit a request at the bottom of this page. We will get in touch with you ASAP.

All taxes & duties are included for domestic shipments.

Next working day dispatch for all generic orders.

Personalized orders take 3-5 working days.

Yes, we can engrave cups with names in a variety of fonts and styles. Check out the options on our product pages. Please note, personalized products are non-refundable unless they are faulty.

If you purchased your topl product from a third-party retailer we ask that you contact them about any problems in the first instance. However, if you purchased your topl product from Amazon, please get in touch with us directly and we will be able to assist.

For more information, check out our full Returns Policy here.

If your topl is unused, undamaged and still in its original packaging, we can organize a return and refund for you within 14 days of receipt.

Personalized products will not be accepted for returns unless they are faulty. We do not offer exchanges. Shipping charges are not refundable.

Simply find the Order Confirmation email and reply stating that you wish to return the order. Then ship the order back to:

Topl Returns
7220 N Glen Harbor Blvd, Suite 120, Glendale, Arizona 85307, United States

Contact email: hello@toplcup.us

We will notify you and issue a refund once our warehouse receives and inspects the order.

Once the order is confirmed and paid for, we won't be able to make changes to it. However, you can return the products if they are in a resalable condition for a full refund on the products. Please note, shipping costs are non-refundable due to change of mind.

As this is a cup, not a flask the cups will keep your drink hot for up to 1 hour and cold for over 6 hours.

You will find videos explaining how to operate the lids on the product page. Just scroll down to the bottom.

Lid:Certified non-toxic BPA-free polypropylene and Tritan
Cup:304 Stainless Steel
Base:Medical grade silicone/OBP

Topl warrants that the Product purchased shall be and remain free from defects in materials and workmanship for a period of 12 months from the date of delivery. The warranty does not extend to any fair wear and tear.

Check out the full policy on topl Warranty here.

Yes, topl is completely BPA free and certified non-toxic.

The cup is not a flask, however it is twin-walled and vacuum insulated to keep drinks hot for 1 hour and cold for over 6 hours.

All of our products are dishwasher safe. However, hand wash is advisable for the cup to protect the finish.

Our cups are leakproof during normal use. Please avoid storing it on its side for long periods; shaking/agitating it—especially when filled with hot liquids—as this can cause pressure build-up and potential leaks; and overfilling it.

Yes, all our cups are designed to fit in most cup holders, such as in cars, strollers, bike bottle cages and takeaway trays. You can enjoy your favorite drinks on the go without any hassle.